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Maplins calls in administrators.

PostPosted: Wed Feb 28, 2018 12:55 pm
by m0lsx
Latest news from the BBC.


One of the UK's biggest electronics retailers has collapsed into administration after talks with buyers failed to secure a sale.


Maplin began as a mail-order business in 1972, providing electronic components to hobbyists.

It opened its first shop in Westcliff-on-Sea in Essex in 1976.

After changing hands several times, the chain has been owned by Rutland Partners since 2014.

Re: Maplins calls in administrators.

PostPosted: Wed Feb 28, 2018 5:57 pm
by G4RMT
Sad, but I'm not surprised. For years, Maplins was always my last source of supply, and used in emergencies when next day was not quick enough. My last purchase was a couple of N connectors, and they were damn expensive, and horrible chromed things that were very difficult to put on securely - just bad designs.

The staff always offer their advice, cost of which was totally wrong! Had I considered PL259 connectors instead? Much more popular and reliable, and suitable for UHF too. Thanks, but no thanks. I feel for the staff, but the business was flawed.

Re: Maplins calls in administrators.

PostPosted: Wed Feb 28, 2018 7:34 pm
by m0lsx
Craplins were good for occasional special offers, but they sold Moonraker antennas & associated parts. So for me anything antenna related has been off the purchase list for years.
What I did find interesting was that Maplins started out as a mail order company. I also found it funny that they tried to blame Brexit, despite the fact that Craplins have been in dire straights for a long time & could no longer get insurance cover for it's purchasing debts.
And now the poor sods who worked for Maplins staff, have the added problem of having ex Toys R Us staff also looking for work. It's not been a good day. Especially as Toys R Us wrote off around £500 million in debts to an offshore business, so probably have a big pension hole.

Re: Maplins calls in administrators.

PostPosted: Wed Feb 28, 2018 8:35 pm
by deadite66
Used to Maplins before i got t'internet, bit of a pain when prices changed from their catalogue. it was either a credit or debit note with my order.

Re: Maplins calls in administrators.

PostPosted: Wed Feb 28, 2018 8:51 pm
by Sid
I'm not saying it's the case with Maplins or TR-us, but many UK businesses cause their own demise.
They appear to have this condescending attitude that they are doing you a favour by giving a quote and selling you something, or giving decent customer service.

Here is a real recent example.

I have a supplier where I spend circa £10k per month.#
I've moaned at them several times for taking too long to send a simple quote and constantly delivering the goods to the wrong address!! (despite me even going to the length of sending them a map!)
When I request a quote, it's simple. I've already looked up their part number and simply ask them to give me a quote for say 10 off part number xxx - could not be simpler.

So,

I emailed a competitor telling them the issues of the current supplier and that I was fed up. I said if you can give me a better service you can have all the orders.
My first enquiry was an easy one. Can you give me a price on your part number xxx (although they didn't know I wanted 50 of this item) Believe it or not, it took them 48 hours to send me the quote and that was after chasing them on the phone!
I responded to their email asking a simple question about the quote. I've still not had a reply, and that was 10 days ago!
On both emails, I reiterated that I was prepared to give them all the sales (over £100,000 per year).

I was so pee'd off, I've made a formal complaint to the upper management - guess what? - no reply to my complaint.... :huh:
So, they've lost £100,000 per year in sales.

This is not unusual, I've actually found it typical with many suppliers. They don't seem to give a toss.