Brand new trx1 wont turn on with batteries

[corps012588]

Hiya guys. So as the title suggests my trx1 wont turn on when using batteries alone.
It will turn on when running on mains power with and without batteries in.
I got it to turn on once on just battery power and thought I had cracked it but then when I went to turn it off to double check it just hung on the shutting down screen.
I have tried about 6 different brands of normal batteries and 3 different brands of rechargeable.
The scanner was bought from radio world and when I used their chat option their guy suggested a low cell which I think I have proven is not the case after being 40 quid down on batteries.
I paid extra for next day before 9 am delivery and am absolutely gutted as I currently have a very expensive paperweight that I have to send back on tuesday if I cant sort it.
Does anyone have any ideas or should I just wait and send it back?
Thank you and apologies for the long post

[mhm]

Send it back it should work out of the box. The radio is faulty and should be replaced

[m0lsx]

I hope it all goes well for you corps012588. It certainly sounds like it has an issue.

[corps012588]

Thank you guys. I have to call them today to arrange pickup tomorrow.
Out of curiosity, is there a list of dmr frequencies like the analogue list?

[Metradio]

Who did you buy the TRX1 from ?

Mike

[corps012588]

Hi Mike it was a company called radioworld I have spoken to on of they people today who says that they need to test the scanner which I kind of understand but I'm not asking for my money back just a replacement for the faulty unit.
My wife got me it for our anniversary and now I've got to wait to play

[Metradio]

Think you will just have to send it back and wait...

Mike