HRD Blacklist official apology.

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HRD Blacklist official apology.

Postby m0lsx » Sat Jan 07, 2017 12:55 pm

Ham Radio Deluxe has issues an official apology following the exposure of it's policy of blacklisting customers who gave it less than glowing reviews online.
And the issue did go beyond the one customer, several individuals reported the same problem.
The HRD behaviour of blacklisting customers who did not express total satisfaction resulted in some having the licence keys revoked.
The original story can be found at..

The appology can be found at...

The above makes for interesting reading...

On September 2, 2015, our customer wrote a negative review of our product on a ham radio website.

In the second week of September, the managing partner of our company placed that customer’s call-sign into the software to prevent him from installing and running any versions of software released beyond that point.

The full dateline story is printed in the apology between these two quotes at the attached link for the appology, which seems to be very genuine & honest.

On December 15, the customer posted a thread on a popular ham radio website titled, “Ham Radio Deluxe Support hacked my computer.” I can fully understand why the customer could have gotten that impression. But with all due respect, it’s not what happened.

This thread continued for over 100 pages and received considerable attention around the world. Various bloggers picked up this story and published quite a bit of invalid assumptions and misinformation.
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