Total disaster

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Total disaster

Postby mickydt » Sat May 19, 2018 1:59 pm

just having a total nightmare, it is only the second time i have ordered from Knights Electrocom. i ordered something just over a week ago when my order did not turn up i then contacted the shop and over last week was given various days as to when it would arrive.

i wanted a tracking for the courier which they didn't provide apart from consignment, when i checked it was showing as not collected from the shop and yet i have been given all sorts of excuses by the shop like they tried to deliver to wrong addresses, eh! i mean why would couriers try to deliver to other addresses!

i have now been told it will be here for this Monday but after been made to wait all this time i am not holding much hope of anything.

over the last week i feel like it has been a total nightmare and not just that i have had to wait in for this frigging thing from early morning to evening.

just wonder if any one else has had any issues, for my only second order i do feel that the shop has badly let me down and i am just so freaked at what has been going on.

i have had no issues from all the other radio shops including no issues with deliveries to my address.
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Re: Total disaster

Postby Metradio » Sat May 19, 2018 2:10 pm

Never had a problem with them..

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Re: Total disaster

Postby m0lsx » Sat May 19, 2018 2:56 pm

I first used them back in about 1980 & have never had an issue. I have however driven HGV's for almost all of the courier companies & have little or no respect for almost all of them. Due to what I have seen.
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Re: Total disaster

Postby mickydt » Sat May 19, 2018 8:47 pm

whatever has happened here with KCB not providing me with tracking it is hard to say if it is a courier or shop problem either way after this Monday if there is no show then it is a case of asking for my money which is nearly to the tune of £200

after nearly ten days of waiting it will be the first and last time of ordering from them.
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Re: Total disaster

Postby G4RMT » Sun May 20, 2018 11:01 am

It's a two edged sword. Your consumer rights make it plain that you can get the refund, especially when you pay with a credit card, but you don't want the refund, you want the radio - and this means that you are in their hands. Deliveries are never what they are claimed to be because there is a third party involved. If they send by 2nd class Royal Mail - the aim is 2-5 days. This is what Royal Mail tell you, but it's always 'our aim is to deliver within', or 'typical delivery time', and other hopeful but elastic terms. One thing I do know is that if you as a consumer take in a parcel to the post office, and do NOT pay extra for tracking, then the little reference number you have is not always useful. Royal Mail have the wonderful term "The shipment is passing through our system". The terminal registers entry, but then they have no clue. Worse if you take the parcel to a depot - they don't even clock it in, until it passes through that building and out". Many larger sellers use a 2nd class RM system that doesn't even generate a tracking number. One parcel from Manchester to here took 9 days, so that's 7 knocking off sat and Sunday, which are not counted. The seller maintained they had posted the item, but could not provide proof as none is built into the franking machine style system. Until RM actually process the item, the seller says it has gone (it has) but RM say it is NOT in their system. Just in a pile somewhere waiting. I'm not defending the dealer, but sometimes postage goes wrong, and while shouting and getting angry are normal - I did this myself, at this point the only thing they could do is process a refund once they know what as happened - and they don't. You can't tell where it is, but nor can they, and you could be a scammer, got the parcel and pretending you haven't - so from their point of view it's stalemate till it appears. I have one of the secure places, and while collecting an item left (card through door) I found two parcels. One of the run around frantic for pennies couriers had left me another small parcel and not told me and I had forgotten about it! No idea how long it had been there!

What I do is pay extra if I MUST have it by a specific date, and otherwise, I look at up to 10 days being the maximum before complaining officially. I always email after 5 days - the usual maximum time. I keep in mind not all sellers use a system that can provide tracking. This isn't a scam, but it is cheaper if they offer free p&p.
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Re: Total disaster

Postby m0lsx » Sun May 20, 2018 12:07 pm

A few years ago..2014, I ordered a Nagoya NA-771 from knight for £9.99 including postage via ebay at 4pm, it was dropped through my door via Royal Mail at 9.15am the next day. So a grand total of 17 hours from order to delivery!!!

I posted about it at the time.
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Re: Total disaster

Postby mickydt » Thu May 24, 2018 7:15 pm

did finally get this resolved 9 days and i did think i wouldn't see anything, sat here with a mice set and had my first chin wag the other day.

the reason for buying it is that i have lost my family through deaths and need people to speak to instead of just listening to stuff, i have been told that they also do a net on one of the bands so will be tuning in to see how things go.

many thanks for all the replies.
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Re: Total disaster

Postby m0lsx » Thu May 24, 2018 7:33 pm

As it's a 2 & 70 antenna. I assume you are on those bands with it. So yes many areas have nets, but with a handheld you may struggle with a net, as the repeaters are primarily for mobile stations & it is generally seen as poor practice to use them for home based stations.
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